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Domain Investing Stats and Tips

83% of Online Shoppers Need Help To Complete a Purchase

January 30, 2013 by Raymond Hackney

By: RH

We hear everyday how more and more people are finding their way to the Internet to do some of their shopping. Well if you run an ecommerce website you really should read the article econsultancy put out today on shoppers and their needs.

It seems a lot of shoppers need help and if they don't get it you are losing a sale. 83 % of shoppers stated they needed help when purchasing online.

Online shoppers expect to receive assistance within five
minutes, otherwise will either head elsewhere or abandon a purchase
altogether. 

This stat comes from LivePerson's Connecting with Consumers report,
which is based on a survey of more than 5,700 online consumers from the
UK, USA, Australia, France, Germany and Italy.

The article touches on the following topics:

  • why customers abandon their purchase
  • how customers want to be helped
  • customer expectations
  • what makes a great online experience
  • the most effective ways to keep customers happy

If you run an ecommerce site this article is worth your time to make sure you are not losing business to a customer in need of help.

Read it here

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Filed Under: ecommerce

About Raymond Hackney

Raymond Hackney has been involved with domain names since 1997. One of the most prolific writers in the domain industry and founder of TLDinvestors.com and 3Character.com

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