• Home
  • About
  • Privacy Policy/Disclosures
  • Advertise
  • Contact

TLD Investors

Domain Investing Stats and Tips

Going Above and Beyond Goes a Long Way!

November 20, 2013 by Vincent Jacques

Going Above and Beyond Goes a Long Way!

I’ve been fortunate enough to have run businesses for over 20 years and one thing that always gave us a little bump in the repeat clientele category, was thinking about how much our clients meant to us and then taking action to show our appreciation from time to time. Many companies do this around the Holiday season, either sending a greeting card or other small gift. While that certainly makes sense and is the right thing to do, many times it may not seem sincere and may get lost among all of the other gifts and cards received at the same time. 

Show your appreciation to your clients when they least expect it and it WILL go a long way to solidifying a repeat client, which is usually the “bread and butter” of most businesses.  If you are sincere about how much you value your clients business, take them to lunch and make sure they know it. Get to your clients business and send them referrals when you can. Send a small token gift upon award of your next project and you’ll be surprised how far it goes. 

A couple of recent examples of giving back in the domaining world that I have recently experienced are worthy of mention and the inspiration for this post.  The first is Adam Dicker and DNForum.  Most domainers have heard of Adam and likely have heard of DNForum as well.  Since I have joined the forum, at the end of each summer, Adam rolls out a Football Pool to his paid members (clients).  In fact, this is the 8th year he holds this pool.  Every football weekend, Adam awards 1st, 2nd and 3rd place prizes and has grand prizes at the end of the year that total more than $1,800.  Now that’s a fun way to show your appreciation and give back to those who make you successful, your clients!

Over this past weekend, I received a small but heavy box via special delivery. Upon opening the box, I was delighted to have received a really nice box of chocolates with a hand-written thank you note from Above.com. As you may be aware, Above.com recently sponsored the silent auction associated with TRAFFIC several weeks ago. I received the gift for having participated in that auction. Now I’ve participated in many auctions in the past, but this was the first time I had received something from the auction house as a thank you. Above.com is more than an auction house and they can be sure that I have bookmarked their site and will be a repeat client going forward.

Having been both an appreciative business owner, as well as a repeat client, I can truly say that showing your appreciation by going above and beyond expectations, is a really smart thing to do from time to time! Those that do, tend to rise to the top and stay there! When is the last time you showed your appreciation to those that pay your bills???

Vincent L. Jacques is the owner of Vins Domains, you can also follow him on Twitter.

Related articles
Vincent Jacques 18 Months Into Domaining
T.R.A.F.F.I.C. – From a Newbie’s Eyes – Part III
Above.com Brings TRAFFIC Auction Online

Related Content

Share this:

  • Click to share on Facebook (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to print (Opens in new window)
  • Click to email this to a friend (Opens in new window)

Filed Under: Domaining 101

About Vincent Jacques

Vincent L. Jacques is a Professional Engineer, with over 20 years of experience in the environmental engineering field, primarily associated with environmental due diligence and remediation. Over the years, Vincent has started and sold several environmental companies and currently serves as the New England Regional Manager for Bock and Clark Environmental, LLC.

Vincent owns and operates VinsDomains.com, a portfolio of boutique domain names for sale or for lease.

Comments

  1. Francois says

    November 20, 2013 at 3:10 am

    It’s a nice attention but they should have spend their money advertising the auction, it’s what sellers expect.

  2. Excitemental says

    November 20, 2013 at 4:26 am

    Its really nice that companies take the time to treat their clients to things over the holiday period, or like you suggest when they least expect it. It is customer retention at its best. Bravo to DNforum and Above

  3. Say Domains says

    November 20, 2013 at 3:58 pm

    I’ve been a part of Adam’s football pool since he started it, and I’m still amazed that he shows his appreciation to his forum’s members this way.
    I agree that doing something extra for those that support you can go a long way.

  4. Victor Pitts says

    November 20, 2013 at 4:03 pm

    Thank you for the comments and the business Vincent.

Recent Posts

  • Logan Flatt sits a top the list of reported .gg domain name sales
  • Why did you become a domain investor?
  • Kia.io purchased for $475 flipped to $6,025 sale in a year

Recent Comments

  • BullS on Why did you become a domain investor?
  • Tom on Why did you become a domain investor?
  • Ralphix on Why did you become a domain investor?

Categories

Monthly Archives

domain name news

© 2021 TLD Investors · All Rights Reserved

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.