So there is a good conversation going on at Namepros started by @Bazabizo with regards to adding live chat to your self hosted landing pages.
Epik does not have live chat button on their landing pages. As far as self hosted, member @NameTree provided some insights:
I have, briefly (for a few months) last year when I was working on my own marketplace. I had a couple inquiries that way, and if set up properly with notifications to your phone so you can respond right away and make it feel like it’s “live”, I like the idea of it.
But I had no sales from those interactions, and got some irrelevant spam.
I ended up not using my marketplace very much because I realized I prefer to be a little more hands-off and let Dan sift through the BS. I reply very quickly to offers via Dan and email inquiries anyway, so the advantage of a “live” chat wasn’t clear to me.
However, I did get an inquiry on a domain I had parked with Dan a few months ago that went through their live chat and resulted in a nice sale. Dan has claimed that conversions are better when the live chat is on, and they have a lot of data to work with, so I say why not, it can’t hurt.
I did have some ideas around setting up chatbot interaction triggers that I never got around to testing. Some live chat options allow you to set up things like: if the customer spends more than 10 seconds on the page, send them a message drawing their attention to the chat bubble, like “Hey, I noticed you’re looking at this, let me know if I can help.” or send them a “surprise” discount code.
They also went on to put a new chatbot up as the conversation continued.
You can see what they are doing at Broadway.app
I do like the clean look of the site, and it will be interesting to see if they generate any solid leads.
I think it’s an interesting exercise, I have never done it personally but thought about it last year when I was talking to someone that builds chatbots.
Have you done this with any of your names? Leave a comment.
Hah. I tried this years ago. Let us know if you make it work. I saw far too many “Hi, I’m single, where do you live?” It was a trainwreck. Fun for the first few days, but utter junk and worthless. Maybe the Internet has become more mature since that, some 10 or 15 years ago…
HA! Was wondering why I had a few extra inquiries this morning. Then I found this post.
It’s actually pretty easy to filter out the immature/irrelevant inquiries. I set up this particular chatbot on Broadway.app and about a dozen other names 4-5 days ago. I already received a $3,000 offer on one name through the bot. Wasn’t right for the name, but still. It was interesting to note the person chose to use the chatbot as opposed to sending an offer through the form on the page.
Most inquiries were, indeed, irrelevant – but I only have live notifications set for the qualified inquiries – the rest of the interactions get logged and I review them for fun once a day.
I’ll keep up the experiment for a few months and report back if anything comes out of it!