Epik does not have live chat button on their landing pages. As far as self hosted, member @NameTree provided some insights:
I have, briefly (for a few months) last year when I was working on my own marketplace. I had a couple inquiries that way, and if set up properly with notifications to your phone so you can respond right away and make it feel like it’s “live”, I like the idea of it.
But I had no sales from those interactions, and got some irrelevant spam.
I ended up not using my marketplace very much because I realized I prefer to be a little more hands-off and let Dan sift through the BS. I reply very quickly to offers via Dan and email inquiries anyway, so the advantage of a “live” chat wasn’t clear to me.
However, I did get an inquiry on a domain I had parked with Dan a few months ago that went through their live chat and resulted in a nice sale. Dan has claimed that conversions are better when the live chat is on, and they have a lot of data to work with, so I say why not, it can’t hurt.
I did have some ideas around setting up chatbot interaction triggers that I never got around to testing. Some live chat options allow you to set up things like: if the customer spends more than 10 seconds on the page, send them a message drawing their attention to the chat bubble, like “Hey, I noticed you’re looking at this, let me know if I can help.” or send them a “surprise” discount code.
They also went on to put a new chatbot up as the conversation continued.
You can see what they are doing at Broadway.app
I do like the clean look of the site, and it will be interesting to see if they generate any solid leads.
I think it’s an interesting exercise, I have never done it personally but thought about it last year when I was talking to someone that builds chatbots.
Have you done this with any of your names? Leave a comment.